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FAQ
Questions? We’ve got you covered.
Refund
If you’re not satisfied with your purchase, you can request a refund within 7 days of receiving your order. Contact us via email or our contact form, and we’ll guide you through the process.
Refunds are typically processed within 5–7 business days after approval. The amount will be credited to your original payment method.
Personalized or custom items, as well as gift cards, are non-refundable. Regular tees and apparel can always be returned if unworn and in original condition.
Delivery
Standard delivery usually takes 5–10 business days. Express shipping options are available at checkout for faster delivery.
Yes! Once your order ships, we’ll send a tracking number so you can monitor your package every step of the way.
Absolutely! Valourthread ships worldwide. Delivery times and shipping costs may vary depending on your location.
Shipping & Returns
You can return unworn, unwashed items within 14 days of delivery. Just contact us to start the return process.
Customers are responsible for return shipping costs, unless the item is defective or we shipped the wrong product.
Yes! Contact us with your order details and the item you’d like to exchange, and we’ll help you make it happen.
Payment
We currently only provide Cahs on Delivery (COD). We are working on accepting major credit/debit cards, PayPal, and other secure online payment options at checkout.
Yes. All transactions are encrypted and processed through secure payment gateways to keep your data safe.
Currently, we do not offer installment payments, but we accept multiple payment methods for your convenience.
